[Scummvm-devel] Gobliiins Trouble

[Toni Ruottu]

  Thank you.

I have received the bonus pack, but I was not able to install it at
first. The installer complained about the bonus pack already being
installed. After uninstalling Gobliiins 4, I was able to install the
bonus pack. But now I cannot install Gobliiins 4 anymore, as it
complains me that I have already installed it. So, at any given time I
can only have one of these two installed. This does not bother me
personally too much, as I'm ok with having only one installed at a
time, but I thought I'd still let you know about the bug. It is
probably not too hard to fix, yet it might cause some novice user a
serious headache.

  cheers --Toni

On Wed, Jul 8, 2009 at 10:57 AM,
support at gamersgate.com<support at gamersgate.com> wrote:
> I have added the bonus pack to your account. There was some kind of
> misunderstanding about this at first but 1-3 should be found in the bonus
> pack.
>
> Best Regards
>
> Andreas Pousette
>
> Customer Support Manager
> www.gamersgate.com
>
> !! Please include previous email conversation !!
>
>
> Toni Ruottu wrote:
>
> Could you please double check that you are not planning to provide Gobliins
> 1-3.
> I've chatted with a guy called sev (sev at scummvm.org in cc) from ScummVM
> project.
> He is the one who published the news item regarding the Gobliiins
> deal. He said he had
> been communicating with GamersGate about the matter earlier, and told me
> GamersGate had promised to provide Gobliiins 1-3 as additional
> downloads for people
> who buy Gobliiins 4.
>
> As for Ubuntu support I don't think it is useful to report bugs for
> Ubuntu, as I doubt your
> technical team is trying to support Ubuntu. If I hadn't done lots of
> tweaking it would not
> have worked at all. What is more important is letting Ubuntu users
> know that you don't
> support them, so they don't become disappointed like I did. Just add
> to the site a high
> profile note that the user needs to have Windows or Mac in order to
> download the games.
>
>   --Toni
>
> On Mon, Jul 6, 2009 at 4:19 PM,
> support at gamersgate.com<support at gamersgate.com> wrote:
>
>
> I think you have misunderstood the offer from that site. It says that if you
> buy Gobliins4 from GamersGate you will get 1, 2 and three from THEM. We do
> not have those games. I dont fully understand their offer, but it is nothing
> GamersGate is behind. My guess is that you can probably use the serials
> provided at GG to register and download the other 3 games on any of the
> sites provided at the link you attached in your email.
>
> I have not heard of any problems with Ubuntu before. The Downloader is
> definitely not a windows software, but it is optimized for XP, Vista and
> Mac. I will contact the developers about it to see what they know about it.
> Do you get the same problem with the Volvo game?
>
> Best Regards
>
> Andreas Pousette
>
> Customer Support Manager
> www.gamersgate.com
>
> !! Please include previous email conversation !!
>
>
> Toni Ruottu wrote:
>
>   hello!
>
> I just bought the game Gobliiins 4 from GamersGate about an hour ago.
> Now, the reason for my purchase was that ScummVM project, along with
> the games original developer, announce that I'd get Gobliiins parts
> 1-3 for free once I bought the game from GamersGate [1]. They also
> mentioned that I could get the same deal from impulsedriven.com. I'm
> using Ubuntu operating system and I do realize I would probably not be
> able to play Gobliiins 4 at all. ScummVM would how ever enable me to
> play parts 1-3, and I thought getting part 4 along parts 1-3 would do
> no harm.
>
> Price for the game in your web store was 19.95e. I could have bought
> the game from Impulse for 14.32 e, which was obviously a lot cheaper.
> Impulse also mentioned on their web site that the game would be
> shipped with parts 1-3 included. The reason why I chose GamersGate web
> store was that you never mentioned there would be any kind of Windows
> specific complications with downloading the product. Quite the
> opposite your web site stated it would be just "Buy, Download, Play!".
> Pulse on the other hand was quite straight about their web stores
> limitations. They even mention that I'm going to need Internet
> Explorer to use their web store. It seems their business was hurt by
> their honesty. I was happy for the opportunity to pay 5 euros extra
> for getting a decent download link to avoid complications.
>
> Once I received the exe file in "My Games" section, I was worried if I
> would be able to deal with it. I thought positively. Maybe it would be
> just a self extracting compressed file that I could open. It turned
> out to be just a regular piece of Windows software so I used Ubuntu's
> Wine environment for running the software and it started downloading
> something. I was hoping that it would now download the actual game.
> Little did I know that it would only download some unkown file type
> that would be used to run another piece of Windows software. After
> tweaking Wine for some time by changing the version of Windows it was
> supposed to mime and trying two different versions of a file called
> "mfc42.dll", that seemed to be missing but which I could find with
> Google, I managed to get the installer running and was able to install
> the game. It turned out that the parts 1-3 were not included. Atleast
> I wasn't able to find them. Gobliiins 4 did also not work under Wine,
> but as I said earlier, that was not something I was expecting.
>
> Could you please tell me how to obtain Gobliiins parts 1-3? In case I
> cannot get them, I'm asking you kindly for a refund, as I'm simply not
> able to use any part of the product I bought.
>
>   sincerely --Toni Ruottu
>
> [1] http://www.scummvm.org/news/20090702/
>
>