[Scummvm-devel] Closing out old tickets in the tracker

[Matan Bareket]

I'd like to address some of the feedback.

There are several type of tickets currently in our tracker:

   1. New, actively worked on tickets relevant to 2.0.0
   2. Tickets that are old and unresolved.
   3. Tickets that are old, and have been either been fixed unintentionally
   or were not closed when fixed.
   4. Tickets that are bugs in the original interpreter.

Regardless of the reason why they're still open, they are by all means
abandoned by the reporter, the maintainer and the community as a whole
without any activity (or interest) in them. A lot of these tickets aren't
assigned to anyone, nor does anyone but the original reporter expressed any
interest in seeing them fixed. Engine bugs are particularly tricky since
the might not have access to a particular game, or the engine lacks a
maintainer.

Maybe closing these off doesn't sit well with the team, and I agree with
some of the arguments on to why keep them open. Maybe the alternative is to
create a new ticket state "Abandoned" so they can be separated from active
tickets. At a minimum we need a better way to organize tickets and make
sure that open tickets are relevant. There are other fields that we don't
use within Trac including Version tags, Milestones and any number of custom
fields (We could probably at least track whether a bug was reproduced or
not, rather than closing as "worksforme".

I'm open to suggestions

On Thu, Oct 25, 2018 at 4:58 PM Filippos Karapetis <bluegr at gmail.com> wrote:

> Hello
>
> Please don't look at the tickets as mere numbers. A lot of them concern
> bugs that are still present, however they are of lower priority. Closing
> them will mean that some other user will reopen them at some point.
>
> What we could do is close the bugs which are also present in the original
> interpreters, and keep links to them as known issues via the corresponding
> game/engine page in the wiki. We have done as such with a lot of bugs in
> the past. This could reduce the overall number of bugs, without losing any
> bugs which are only present in ScummVM.
>
> Regards
>
> On Wed, Oct 24, 2018 at 11:52 PM Matan Bareket <mataniko at gmail.com> wrote:
>
>> Hi Team,
>>
>> There are currently 574 active tickets in our trac. Out of those 574
>> tickets:
>>
>>    - 44 haven't been touched since 2010
>>    - 73 haven't been touched since 2011
>>    - 99 haven't been touched since 2012
>>    - 132 haven't been touched since 2013
>>    - 188 haven't been touched since 2014
>>    - 217 haven't been touched since 2015
>>
>> Basically, almost half of the tickets in our system are over two and a
>> half years old without any activity. A lot of them have most likely been
>> fixed in the few years.
>>
>> Is there a certain amount of time for these old tickets that the team is
>> comfortable to simply close as outdated?
>>
>> Any objections to close out these tickets?
>> _______________________________________________
>> Scummvm-devel mailing list
>> Scummvm-devel at lists.scummvm.org
>> http://lists.scummvm.org/listinfo/scummvm-devel
>>
>
>
> --
> "Experience is the name every one gives to their mistakes" - Oscar Wilde
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